Frequently Asked Questions

Why should I select a group flight or a coordinated flight rather then opting for a lesser-cost ticket available on the Internet?
A group flight option is a contracted itinerary for ten or more seats from a common city, which as been approved by the Learning Abroad Center.  A coordinated flight option itinerary is a flight for less then ten seats from a common departure city, which has been approved by the Learning Abroad Center.
 

Both group and coordinated flight itineraries are communicated to the Learning Abroad Center. Should a problem arise such as an emergency or unplanned change to return, Village Travel will assist with the change and has access to all ticket information, which may be needed by the air carrier, the Learning Abroad Center, and the traveler. On a group or coordinated flight itinerary, Village Travel keeps in contact with the Learning Abroad Center as to flight arrival and departure times, so that in-country ground transfers are notified of any schedule changes.   

Can I depart from a city other than the listed departure city?
Yes, in most cases you may depart from another city.  You must make this request at the time of flight registration. 

Can I change my return date?
Yes, in most cases you may request an alternate return date at the time of booking or you may try to change it for a fee after you depart.  We do suggest that you pick a return date at the time of registration for your flight.  While it may be possible to change your return once in country, it may be very difficult, as it is subject to availability. 

Why has the price changed from the quoted price on the Website?
Internet prices are quoted from the lowest price.  Prices and schedules are subject to availability and can change hourly or daily.  Additionally, if the group fills, we may have to provide an alternate itinerary with new pricing. An updated alternate itinerary will then be listed to the web site. 

When will I receive my tickets?
Tickets are typically mailed out two to three weeks prior to departure.  We issue electronic tickets whenever possible.  In that case, you will receive only an itinerary and a passenger receipt.  In cases where paper tickets are necessary, you will receive a ticket with a coupon for each flight segment.  It is imperative that you take care not to lose these tickets.  They will be needed when you check in for both your outbound and return flights.

 Can I fax or call in my credit card payment information?
Yes, you may do both; however, we will need a written authorization from the cardholder in order to charge the card.  The authorization must include the card holders name billing address, the amount authorized, the type of card, the expiration date, and at least the last 4-digits of the card number.  We will take the full credit card number verbally over the phone and await written authorization.

 How many bags am I allowed to bring?
Most international carriers allow two bags not to exceed 50 lbs each, plus one carry-on, which must be able to fit under the seat in front of you.  Baggage allowances do vary by airline.  You should call the airline or Village Travel for the allowances on your flights.

 Will I receive a confirmation of my registration?
Yes, within one business day you should receive an email response confirming that we have received your registration.  Within two business days, you should receive an itinerary and price quote.  If you do not, please contact us.

 When is my payment due?
Payment is due as noted on your confirmation itinerary (with price quote). It is your responsibility to make payment arrangements by the due date or your reservation will be cancelled. Your deposit will be forfeited if you do not submit your final payment by due date.  Village Travel does not offer a payment plan.

 What if my payment is late?
Your reservation will be cancelled.  You may ask that we reinstate the reservation, but it is subject to availability restrictions.  The price may change and/or you may have to take alternate flights. Your deposit will be forfeited if you do not submit your final payment by due date.  Village Travel does not offer a payment plan.

 Can Village Travel provide an itinerary for visa issuance?
Yes, once we have received a deposit Village Travel can run an itinerary and provide it to the traveler for visa issuance.

 How do I reconfirm my flight?
Village Travel or the airline can confirm your outbound flight.  You must reconfirm your return flight directly with the airline, 72 hours prior to departure.  We strongly suggest you call the airline the night before your departure (in both directions) to see if there have been any last minute schedule changes and to verify check in time requirements for your airport.

 How much time do I need at the airport to check in?
For most airports in the United States, we suggest that you check in at least 3 hours prior to departure.  International airports may have longer check in time requirements.  When you call the airline to reconfirm your flights, ask them what the current check in requirements are for flights.

What happens if I miss my flight?
If you miss your flight, go directly to the airline counter.  They may be able to reaccommodate you.  If the airline is unable to help you, contact Village Travel.

What is an ISIC and why is it necessary?
The International Student ID Card offers discounts to attractions, hostels, etc. for students traveling worldwide.
For a full list of benefits, see www.istc.org.  For some of our student air fares, an ISIC is required.

 How can I obtain an ISIC ?
You can usually obtain an ISIC on your college campus or we can order one for you with your ticket.

you will need a copy of your current student ID, proof of birth date (i.e. Passport or driver’s license), and a passport size photo.

 If I order my card through Village Travel, what information do I need to obtain an ISIC?
You will need a copy of your current student ID, proof of birth date (i.e. Passport or driver’s license) and our fee of $35, which includes service and mailing fees.